Privacy Policies

1. The personal information we collect and handle may encompass but is not restricted to:
2. Information submitted during site registration, plus any supplementary details you provide later through the website or email correspondence (including first and last name, birth date, email address, and contact number).
3. Interactions between yourself and our company via the website, email, live chat, or alternative communication channels.
4. Comprehensive transaction records associated with your account, whether conducted on the website or through other communication methods.
5. Authentication and connectivity information, such as traffic metrics, GeoIP location, browser/device specifications, network activity records, and related data maintained in our system.
6. Documentation and proof requested for account verification, processing deposits/withdrawals, and anti-fraud verification, as mandated by law. This may include scanned passport copies, payment confirmations, bank statements, and similar materials.
7. Your involvement in surveys or additional customer feedback initiatives we organise.

To deliver our services effectively, we collect and use your personal information for these specific purposes:

• Payment Processing: Handling your wagers and financial exchanges, including credit card transactions and digital payment processing.
• Service Delivery: Providing gaming experiences and other requested features available through our platform.
• User Assistance: Helping with account creation and ongoing management.
• Identity Confirmation: Performing identity validation and other required assessments.
• Promotional Messaging: Delivering marketing materials and offers from our partners and associated businesses only with your specific permission.
• Regulatory Adherence: Meeting legal obligations, including anti-money laundering (AML) and counter-terrorism financing (CTF) protocols.
• Activity Surveillance: Reviewing transactions to detect fraud, prevent delays, combat money laundering, and stop other illegal or irregular gambling behaviours.
• Industry Research: Examining market developments and user requirements to improve service delivery. Survey participation remains optional, with opt-out available anytime.
• Analytics: Performing research and statistical evaluation on combined data to enhance user satisfaction.

We might utilise your personal information, including email addresses and phone numbers, to send you promotional communications about our offerings, services, special deals, and those from our business affiliates and software partners. If you wish to stop receiving these communications, you can unsubscribe by emailing our support team. Additionally, by accepting contest prizes, you agree to the potential use of your name and/or username for promotional purposes without additional compensation, except where prohibited by law.

We gather your personal information with your awareness and agreement. However, certain data may be automatically collected during your interaction with our platform. We may also legitimately acquire information from online merchants and service providers, including fraud detection agencies. Additionally, third-party services might be employed to manage your online transactions and administer game content.

Please be confident that your personal information is protected securely in line with this Privacy Policy. Your data will only be shared with external parties as outlined in the Privacy Policy, and we are dedicated to ensuring our agreements with third-party service providers properly safeguard your personal information.

Non-Commercial Data Sharing: We never sell or lease your personal information. However, we may share your data when legally obligated through court directives, legal requirements, or similar proceedings.

Protective Information Sharing: Your personal information might be disclosed to regulatory bodies or law enforcement when essential to safeguarding the legitimate interests of our Company, our customers, or other parties.

Circumstances for Information Sharing: Your personal information may be shared with third parties under these conditions:

• Legal Obligations: When disclosure is required by law.
• Transaction Processing: To enable payment processing via payment system providers, according to their respective privacy guidelines (for instance, transactions handled by Wirecard Bank AG).
• Regulatory Requirements: To fulfil legal and regulatory duties toward licensing and supervisory authorities across different jurisdictions.
• Security Measures: When necessary to defend the Company, its users, or other parties, examine potential fraud or address governmental enquiries.
• Marketing Activities: To marketing partners who require the information to deliver their services.
• User Permission: If you have previously given specific permission for the disclosure.
• External Service Providers: For data processing through third-party vendors supporting our website functions, including hosting, administration, marketing, analytics, enhancements, and email communications.
• Social Media Integration: Our website may incorporate features (such as share and like buttons) from external social media platforms, whose information-handling practices are governed by their individual privacy policies.
• Business Transitions: During mergers, acquisitions, or sales of all or portions of our assets, personal information may be transferred as part of those assets. Users will be notified via email before such transfers, consistent with our transparency commitment under this Privacy Policy.
• External Website Links: Our website may contain links to third-party websites not under our operation. We cannot be held responsible for the privacy practices or content of these external websites.

This framework ensures all personal information handling and transfers comply with relevant data protection regulations, maintaining transparency and security throughout the process.

You and the Casino maintain mutual rights to terminate your account at any time according to our Terms and Conditions. Following account deletion, we remain obligated to retain your personal information as required by legal standards. This information will be preserved exclusively for access by authorised authorities when requested for investigations related to financial matters, taxation, fraud, money laundering, or other criminal activities.

European Union licensing jurisdictions require us, under anti-money laundering regulations, to maintain player personal data throughout the active account period and for at least five years following the final transaction or account closure. As a result, we cannot process requests for data deletion until this mandatory retention period has concluded.

Upon closure of your account, your personal information will be securely stored as legally mandated. Access to this data will be restricted solely to competent authorities when required for investigations concerning financial records, tax compliance, fraud prevention, money laundering detection, or other criminal matters.

We are dedicated to upholding rigorous data protection protocols throughout the collection and processing phases of managing your personal information. We implement all reasonable security measures to safeguard your data and handle it with complete respect for your privacy, in alignment with industry best practices and applicable standards.

During your website visits, certain information—including browser specifications, IP address, and referring site details—will be automatically collected. This collection occurs in collaboration with our platform providers and partners, who may additionally supply us with demographic profiles and interest-based information regarding our site visitors.

We employ cookies and comparable tracking methods to gather information that enhances your browsing experience and improves our customer service. Our cookie categories include:

• Essential Cookies: These are necessary for core website functions, such as accessing personal accounts.
• Analytics Cookies: These help us examine how visitors interact with our site, monitoring selections like session identifiers, language preferences, or location settings to enhance the user experience.
• Marketing Cookies: These evaluate our content marketing effectiveness. Operated by our marketing partners, these cookies monitor visitor behavior and assess advertising campaign performance.

While we don't share personal details (like names or email addresses) with affiliates, except as processed through marketing cookies, your information may be connected with additional data held by other providers, according to their privacy policies.

Additionally, various third-party services might place cookies on our website to improve navigation, monitor user activities, evaluate site performance, and measure advertising effectiveness.

The majority of web browsers accept cookies automatically. You can adjust your browser configuration to stop or remove cookies, though this might restrict access to certain website features. We typically recommend against this to maintain complete functionality.